Privacy Policy

HOW DO I EXCHANGE MY ORDER?

Natasha Kamal does not offer a refund policy however, if you wish to exchange any product within 14 days, you can contact our customer service centre by emailing us at “care@natashakamal.com” or can call us at 0302-4183907 Please note, you will need your order reference number for our customer care representative to schedule the pick-up service.

MARKETING UPDATES

When you register, we will send you regular updates like

(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.

(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.

However, at all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact one of our customer care representative on 0302-4183907 or by email at “care@natashakamal.com”

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed.

If you require further information about our Privacy Policy, please go to the help section of the website where FAQs are answered. If you require more information please send an email at “care@natashakamal.com” If you wish to talk to a customer care representative please call us at

0302-4183907

However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the websites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting our customer care center at “care@natashakamal.com” & 0302-4183907. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email.

By using the websites and providing your mobile phone number, you hereby consent to receive autodialed and/or pre-recorded telemarketing calls and text messages from or on behalf of us at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase and understand that message and data rates may apply. Additionally, should you choose to stop receiving such messages, you can contact us directly at  0302-4183907 and can also email us at “care@natashakamal.com”

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Natasha Kamal's top priority is your privacy protection. Therefore, to safeguard your trust, we have a policy that recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information.;

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Natasha Kamal is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details. Your access and use of Natasha Kamal constitute your acceptance of our Privacy Policy and Terms of Use.

Natasha Kamal is committed to respecting your privacy and recognizes your need to protect personal information that you share with us on our websites. Our goal is to adhere to the principles set forth in this Privacy Policy, which complies with applicable laws and regulatory standards. These specific terms apply to the process and the use of personal data collected within the framework of any order placed from countries other than Pakistan.

HOW TO MAKE YOUR EXCHANGE

Natasha Kamal does not offer a refund policy however, if you wish to exchange any product within 14 days, you can contact our customer service centre by emailing us at “care@natashakamal.com” or can call us at 0302-4183907 Please note, you will need your order reference number for our customer care representative to schedule the pick-up service.

TO ADD ITEMS TO YOUR SHOPPING BAG

Click the desired item, select the applicable size and then click the “Add to Bag” button.

To review the items in your shopping bag click the Shopping Bag Icon at the upper right-hand corner of the screen.

To continue shopping, simply click the “Continue Shopping” button in the bottom left-hand side of the screen; or to check out click the "Proceed to Checkout".

TO CHECK OUT:

Click the Shopping Bag icon at the top right-hand corner of your browser window. You will see the items you have selected, including each item’s price, your subtotal and delivery charges. You will also have the option to edit and remove items from your bag.

Enter any applicable Promotion Codes at the bottom of the screen and click “Apply”.

To exit out of your shopping bag and continue browsing, click the “Continue Shopping” button at the lower left-hand corner of the screen. To continue checking out, click on “Proceed to Checkout”.

Sign in, create an account, or choose to proceed as a guest—then follow the prompts to complete your purchase.

When your purchase is complete, you will receive an order confirmation email at the address you provided. Save this email for your records, as it includes an order number that you can use to check the status of your purchase on your My Account page.

If you have additional questions about how to make purchases on natashakamal.com, feel free to contact us via email at info@natashakamal.com or call us at O302-4183907, six days a week, 10:00 A.M. – 7:00 P.M.